We are happy to accepts the return of any painting purchased online within 30 days of the receipt of your order. You, as purchaser, will need to pay the return freight costs and you will need to ensure that the painting is packed securely so that there is no damage incurred on the return journey.
Alternatively, we will gladly organise a swap for another painting if you ordered incorrectly or wish you had a different item. In this case though we cannot pay the postage/courier charge either for the return of the original painting or the cost of freight for the replacement painting.
That said, we will go above and beyond to help you with returns and swaps, but in all instances, these will be at my discretion and will be dealt with reasonably and fairly.
To initiate a return, please email email@example.com and include the following information:
- Your name
- The title of the painting purchased
- The date of purchase
- The purchase price (please include a screenshot or photo of the receipt if applicable)
- The reason for requesting a return
- If the art arrived damaged, please include a photo of the damage.
In the case of a painting arriving damaged, I will provide a paid shipping label for you to return the piece. Please return it in the original packaging if possible.
Your refund will be processed when the return has been received. Shipping fees are non-refundable.
Please email firstname.lastname@example.org with any questions or concerns.